Hands busy, phone ringing
In a salon, the people who could answer the phone are the very people working on a client. Stopping a haircut or a massage to pick up is not an option. So the calls go to voicemail.
Clients, for their part, often want to book outside salon hours: in the evening, on weekends, over lunch. Many would rather text than call.
- Booking and moving appointments
- Questions about how long a treatment takes and how to prepare
- Requests for a specific stylist or technician
- Questions about gift cards
AI for salons and spas takes the bookings
Available 24 hours a day, the AI receptionist enters the booking straight into your booking system. It knows how long each treatment takes, who offers which service and which slots are open. A client asking for their usual stylist is offered that stylist’s openings.
By text, an AI agent does the same for clients who prefer to write. The appointment is confirmed on the spot, and nobody had to put down their scissors.
Reminders, no-shows and the waitlist
A missed appointment in a salon is chair time that never comes back. The day before, the client gets a reminder text and confirms or cancels by replying.
When a cancellation opens a slot, the AI can message the people on the waitlist, in the order you choose. The first one to accept gets the spot. A gap in the schedule turns back into a booking.
Gift cards and the busy seasons
Before the holidays, Mother’s Day and Valentine’s Day, gift card questions multiply. How to buy one, whether it can be done online, whether it covers a spa package.
The AI agent answers those questions according to your salon’s rules and points the client to the right way to buy, such as your Square link. Questions about a balance or a card that does not work are handed to your team.
What connects to your tools
We work with what your salon already uses: your booking system, Square for payments, Google Calendar if your schedule lives there, and your Google Business Profile listing, where plenty of clients find you first. No new booking software for the team to learn.
Every Monday morning, you can also get a summary: the week’s appointments, no-shows, slots still open and gift card sales.
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