Frequently asked questions
Here are the answers to the questions business owners in Montréal and beyond ask us before getting started. If yours is not here, write to us.
The answers are short and to the point. They cover our services, our automations, costs, timelines, your data and what happens after launch.
Every business has its own quirks. For an answer that accounts for your tools and the way you work, the discovery call is still the best place to start.
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Prime Services designs, sets up and maintains technology systems for small businesses: AI automation, an AI receptionist, AI agents, custom apps, websites, Shopify stores, SEO and ad campaign management.
The automations we build most often are reading supplier invoices, appointment reminders by text, quote follow-ups, email triage, adding new customers to the CRM and automatic Monday morning reports.
The AI receptionist answers your calls 24 hours a day, puts appointments in your calendar, sends a confirmation by text and transfers the calls that need a person to your team.
When the AI does not know the answer, it takes a detailed message or transfers the call to your team, following the rules you have set.
Yes, everything we build is bilingual, in French and in English, whether it is the receptionist, the texts, the emails or your website.
No, we connect to your calendar, booking system, CRM or online store, and you keep working with the tools you already know.
We connect to Google Workspace, Microsoft 365, Shopify, Square, QuickBooks, Google Ads, Meta Ads, Google Business Profile, text messaging and your existing booking system or CRM.
An AI agent is a chat or text assistant connected to your business’s tools that answers your customers from your own information and handles simple requests.
Yes, we build internal tools, client portals and web apps when no existing software fits the way you work.
Yes, we build fast, bilingual websites designed to convert, and we take care of Shopify stores, product listings, inventory and syncing with your other tools.
Our SEO work aims to make your business visible in Google and in AI assistant answers when a customer looks for what you offer.
No, we manage your Google Ads, Meta and Instagram campaigns, meaning structure, targeting, budget, conversion tracking and ongoing optimization, but we do not create the visuals, videos or creative content of the ads.
The price depends on what we automate, the tools to connect, how complex your rules are and the level of upkeep you want, and it is set out in a clear quote sent after the discovery call.
It depends on what is being automated, and you receive a precise timeline with a clear quote after the discovery call.
We do: we monitor the system, apply updates, fix errors and improve it as your business changes.
Yes, you decide which actions need your approval, and you can pause an automation or change its rules at any time.
We take Québec’s Law 25 into account in every project that touches personal information, including customer consent and where the data is stored.
Yes, our services are made for businesses without a tech team that want a single point of contact for all their technology.
Our services are aimed at clinics and health professionals, contractors and trades, restaurants, retail and online stores, salons and spas, professional offices, garages, home services, schools and studios.
Yes, we serve Greater Montréal, including Laval, the South Shore and the North Shore, and we work remotely with businesses anywhere in Québec.
Write to primeservicesmtl@gmail.com or fill out the form describing what slows you down, and we will propose a discovery call by email.
We spot the repetitive work and hand it to AI.
Answers your calls 24 hours a day and books appointments.
Write to us to set up a discovery call.
Tell us what slows you down. We’ll come back with a plan and a clear quote, in English or French.
