The problem: an inbox that runs your day
Price requests, questions about opening hours, invoices, promotions, messages from unhappy customers. Everything lands in the same place, mixed together. You have to open it all to know what is urgent.
Important messages get lost between two newsletters. Simple replies wait because each one is written by hand. And a customer waiting for an answer sometimes goes elsewhere.
How AI email triage works
AI reads messages as they arrive. Take a price request.
- An email arrives: a customer asks the price of a service.
- AI reads it and files it in the right category, here a price request.
- A short summary appears, with what the customer wants and what they expect from you.
- A reply is drafted from the information you have provided.
- You read it, edit if needed and approve sending.
What stays under your control
No reply goes out without your approval, unless you decide otherwise for a specific type of message. You define the categories, and you can change them as your business changes.
Sensitive messages, like a complaint or a legal question, are flagged and left to a person. AI prepares the ground, it does not speak for your team.
The tools it connects to
Triage happens right inside Gmail or Outlook, using labels or folders your team already sees. Nobody has to learn a new screen.
When a request is about an appointment, AI can check Google Calendar or the Outlook calendar to suggest open times. Customer requests can also be logged in your CRM.
What is set out in the quote
The plan describes the sorting categories, the kinds of replies prepared, the information AI draws on and the messages that stay fully manual.
It also lists the mailboxes covered, the tests run with you before launch, the cost and the planned maintenance.
Updated