An AI agent on your website, by text, wherever your customers write
Your customers do not always call. They write. A message in your website’s chat window late in the evening. A text asking whether you still have a spot on Saturday. A question about an order, sent from a phone between two other things.
An AI agent takes those conversations on. It answers right away, in the customer’s language, with answers drawn from your real information rather than a generic script.
- Chat window on your website
- Text conversations with your customers
- Answers to frequently asked questions
- Booking and rescheduling appointments
- Order tracking for online stores
Connected to booking, orders and your FAQ
An agent that cannot do anything is just one more chatbot. Ours is connected. It checks your calendar or booking system to offer a real slot. It looks at your Shopify store to say where an order stands. It draws on your FAQ to answer a question about parking, hours or your return policy.
When a piece of information is missing, it does not make it up. It says it will check, takes the person’s details and passes the question to you.
AI agents or AI receptionist: what is the difference?
The AI receptionist answers the phone, by voice. AI agents answer in writing: chat on the site, text, contact form. Both can share the same knowledge of your business and the same calendar.
Many businesses start with one and add the other. A salon whose customers mostly book by text does not have the same needs as an office that gets its requests by phone. We help you choose where to start.
Clear guardrails
An AI agent should never improvise on anything that commits your business. We set with you what it can do on its own and what it must leave to a person. Confirm an appointment, yes. Promise a discount, no. Give an order status, yes. Approve a refund, no.
It stays on the subject of your business. If someone asks it something else, it politely brings the conversation back to what it can do. And it never shares one customer’s information with another.
Handing off to a real person
Some conversations have to go to a human: an unhappy customer, a complex request, a case outside the rules. The agent recognizes it and hands off cleanly. It summarizes the conversation, passes the context to the right person and lets the customer know someone will follow up.
You receive the full conversation, not just a notification. The person picking up the file already knows what has been said.
- The agent detects a request outside its rules
- It lets the customer know a person is taking over
- It sends the summary and contact details to your team
- You pick up the conversation with the full context
From setup to ongoing improvement
We start with a discovery call to understand what your customers write to you most often. We then build the agent from your information, connect it to your tools and test it with you before it faces a customer.
After launch, we read the conversations where the agent hesitated and complete its answers. The channels covered, the connections and the guardrails chosen are set out in the quote.
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